Company Name: Card Quick Ltd
Company Number: 14626219

Refund Policy 

1. Overview

  • At Card Quick Ltd, we are committed to ensuring customers are completely satisfied with their purchases. We offer digital products (such as prepaid cards, gift cards, and top-up), so our returns policy is designed to protect both the customer and the company.

2. Digital Products – Non-Returnable by Default

  • Due to the nature of digital products, all purchases are non-returnable once the card code has been delivered to the customer.
    However, we review individual requests and may offer a refund or exchange in the following cases:

    Invalid or non-working code received

    The code has been used prior to delivery

    A technical error resulted in the product not being received

3. Review and Response

  • Your request will be responded to within two business days. If the problem is confirmed, we will do one of the following:

    Send a replacement code

    Partial or full refund

    Provide a credit note for future use

    If approved, the refund will be made using the original method of payment.

4. Fraud and Abuse

  • We reserve the right to refuse any refund requests that we deem fraudulent, excessive, or made in bad faith.

5. Communication

  • For any questions regarding our refund policy, please contact us at: refunds@card-quick.com